What happens if payment is not received by the payment due date?.

Jan 11, 2022

Lefoka offer's monthly payment via subscription model, much like a regular debit order. Your invoice should be settled within 7 days of receipt and/or notification of a failed debit order.

Late payment may lead to the hosting packages and email accounts being suspended. If the invoice remains outstanding for a further period, there is a risk of losing domain names, website content, and email accounts as the hosting package will be cancelled. Lefoka does not keep data longer than 7 to 10 days.

Subscription model rejection

On the first day of every month, a transaction of the amount owing is attempted. If the order fails, 3 attempts are made and on the 3rd of the month a payment via ‘Cash Invoice’  (card) is due within 7 days. A rejection handling fee of R100.00 will be sent to you invoice to settle within 7 days from date issued.

Suspension

The process escalates as follows if there is still no payment:

1. Primary contact person will be contacted either via email or any other means of contact. Three reminders will be sent to collect outstanding fees before services are suspended.
2. Deactivation / Suspension: Should payment not be forthcoming and not reflect on our bank statement, the services listed on the outstanding invoice will be deactivated.
3. Further, a notice will be dispatched (by email and SMS) notifying of account cancellation within 2 days unless payment has been received.
4. Lefoka will accept no responsibility for any loss of data or transactions during this period.

Bad Debt leading to account cancellation

Should payment still not be received after the various notifications and then account suspension, the hosting packages, and email account(s) will be cancelled (and the domain name will be deleted). You will then be referred to our Debt Collectors Attorneys for Bad Debt.

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